Effective date: 22 February 2019
The legal bases for processing Personal Data for the purposes described herein are: necessary for the performance of our services to you, for compliance with legal obligations to which we are subject and for the purpose of our legitimate business interests.
Information We Collect
We collect Personal Data about you that you provide to us directly or automatically when accessing or using the Site.
Personal Data which may be collected include:
- Your name, address, phone number, uploaded documents such as Passports, e-mail address. This information and other relevant information you may provide is collected at the time you sumit an application, or make an enquiry.. You may choose not to provide us with certain information but if so we may not be able to handle your enquiry or request fully or at all. This information will be retained for up to 6 months or as may be required by the applicable law following the completion of your reservation, enquiry or complaint.
- Other information such as your IP address, geographic data, your nationality and password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. This information is collected automatically when you access / use the Site and helps us enhance your user experience if you return to the Site and improve the Site and the services we provide. This information will be retained for up to 6 months or as may be required by the applicable law following your access / use of the Site.
- Data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. This information is collected when you access / use the Site using a mobile device. You may change the settings of your mobile device if you do not want us to collect such information. This information will be retained for up to 6 months or as may be required by the applicable law following your access / use of the Site.
- Web beacons and other tracking technologies. The Services may use other tracking tools, including so-called “pixel tags,” “web beacons,” “web bugs,” “clear GIFs,”etc. (collectively “Web Beacons”) to collect user activity information about your activities on the Services. These are small electronic images embedded in web content (including online ads) and email messages and are ordinarily not visible to users. Like Cookies, Web Beacons enable us to track pages and content (including ads) accessed and viewed by users. Also, when we send HTML-formatted (as opposed to plain text) emails to you, Web Beacons may be embedded in such emails to allow us to monitor readership levels so that we can identify aggregate trends and individual usage to provide our audiences with more relevant content or offers. Web Beacons in emails may recognise activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked on, etc. Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
The Site may contain third-party links that are not under our control. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties. We ask you to review the privacy policies of each website you visit. For more information about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ advertising practices, go to www.aboutads.info/choices.
Protecting Your Personal Data
We maintain reasonable physical, electronic and organisational procedures designed to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorised disclosure or access How We Use the Information We Collect
- General Use: We use Personal Data and other information collected through the Site to (b) process your application based on the information you have submitted for Academy, (c) provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) for an improved user experience, internal training and general optimisation purposes, (f) for the detection, prevention and handling of fraud, violation of our terms & conditions and other misuse, illegal or unwanted activities or (g) contact you in case there is any issue with your submission or enquiry.
Marketing Activities & Reminders: We also use your information for marketing activities, as permitted by law and with your consent (if this is required by the applicable law). For example:
- When you complete or enter details into a form, or provide us with your contact details we may use your contact information to send you news of similar products and services. We may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication, or you can administer your subscriptions through your account (if you’ve created one).
- Based on the information you share with us and information we collect about your visit including the full URL, clickstream to, through and from the Site (including date and time), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page, individualised offers may be shown to you on the Site, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Site, or third-party offers or products we think you might find interesting.
- Please note that the confirmation emails and text messages sent after your submission or enquiry, are not marketing messages. These messages are part of the communication process. Respectively, they contain information based on your submission to us.
Sharing Your Personal Data
Meridian Adventure may share your Personal Data with suppliers and partners and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.
We do not rent, sell, or share your Personal Data with third parties for their direct marketing purposes.
However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (in and outside your home country), including our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.
Meridian Adventure may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of Meridian Adventure, our users or others.
In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction. We shall only transfer Personal Data to recipients offering an adequate protection (e.g. by means of contractual clauses to safeguard the transfer of Personal Data). If you have questions in relation to the transfer of Personal Data and the means by which adequate protection is provided, please contact us.
Our Policy Concerning Cookies and Page Tags
Subject to your consent to our cookies and tags (if this is required by the applicable law), our Site will use session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from Meridian Adventure and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.
Meridian Adventure Cookies
Meridian Adventure uses a session cookie to keep you logged in throughout your visit to the Site.
Meridian Adventure uses persistent cookies to “personalise” the Site for each user by remembering information about the user’s visit to and activities on the Site, e.g., the language you selected, your log-in details so that you do not need to re-enter them at your next visit to the Site.
Meridian Adventure also uses persistent cookies or page tags to analyse your surfing behaviour and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online behavioural advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across networks of websites and online services.
Third party companies may use persistent cookies to analyse your surfing behaviour on and your visit to this Site as well as other web sites enabling us to improve the Site and our services. Website analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting and interest reporting. To opt out of collection of information by third parties for analytic purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.
Third Party Cookies and Page Tags
Our third party advertising companies may place cookies or page tags on some of the pages you visit on the Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyse your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third party vendors using advertisement targeting products. Such third party vendors typically use hashed device identifiers to serve custom ads based on a user’s prior visits to the Site. As a consequence, third party vendors may show our ads on other websites or mobile apps.
Meridian Adventure may use a combination of the above cookies and page tags to tailor your experience with our Site, our mobile application and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.
Meridian Adventure takes reasonable efforts to not collect, and to prevent the use of, personally identifiable information in third party advertising solutions, unless you have authorized this. To opt out of collection of information by third parties for advertising purposes, please review the above “Opt Out” section.
Advertising and content on other websites
Meridian Adventure uses 3rd party tools to distribute ads on a variety of websites. Meridian Adventure neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.
User email campaign
We automatically place single pixel gifs, also known as web beacons, in every email sent. These are tiny graphic files that contain unique identifiers that enable us to recognise when subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,
IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.
Google remarketing ads
Our Google remarketing ads (also known as web retargeting ads) allows us to create and manage advertisements on the Google Display Network. Meridian Adventure installs a Google tracking pixel on the Site through the Snippet. The Snippet also allows the Site to set a cookie that will recognise Site visitors via ads placed with the Google remarketing ads feature. These technologies facilitate the placement of advertising campaigns on the Google Display Network. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link here: https://www.google.com/settings/ads/plugin
Meridian Adventure installs a Facebook tracking pixel on the website through a Snippet. These tracking technologies facilitate the placement of advertising campaigns on the Facebook platform. Facebook does not provide an opt-out link for its cookies. For more information about Facebook cookies, please click here: https://www.facebook.com/policies/cookies/ To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise your Website cookie preferences by visiting the TRUSTe preference centre by clicking this link: http://preferences-mgr.truste.com/.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.
Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. Meridian Adventure takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
Use of social plug-ins
The website uses social plugins such as Facebook, Instagram, Pinterest (hereafter referred to as “plugins” or “social media”). When a user accesses a page of our website that contains such a plug-in, his/her browser will establish a direct connection to the plugin servers. The content of the plug-in will be transmitted directly to your browser, which will integrate it in the web page. Through this embedding, plugins will gain the information that your browser has accessed the respective page of our website, even if you do not have a social media profile or are not logged in to a social media site at the time. This information (including your IP address) will be transmitted directly to a social media server in the USA by your browser, and will be stored there.
If a user is a Social media member and does not wish the social media plugins to gather data about him/her via the provider’s website and link this to the user’s member data stored at the relevant social media server locations, the user must log out of their social media website or app prior to visiting the provider’s website.
How You Can Access or Change Your Personal Data
If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, portability, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, or withdraw consent to the processing of your Personal Data, please contact our Data Prtection Officer. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe (not longer than 4 weeks). We reserve the right to charge a reasonable fee for such access in accordance with applicable laws. You may also unsubscribe from or object to anytime the processing of your Personal Data for purposes of profiling, advertising and market and opinion research.
You may also contact our Data Protection Officer at the following dedicated number:
+45 31 131 016 (charges may apply) or any other number that we may advise from time to time.
Moreover, you may complain with your local supervisory authority for Personal Data.
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does – and they also allow you to use location services to find accommodations nearby. With your consent (if this is required under the applicable law), we may send you push notifications with information about your reservation.
A Special Note About Minors
Persons under the age of 21 are not eligible to use the Academy submission section of our website without parental consent, which will be needed for selection.
Terms and Conditions
The GDPR and Additional Information for Individuals in the European Economic Area (“EEA”)
If you are a resident of the European Economic Area (“EEA”) and the Services are targeted to you, please note:
The EU General Data Protection Regulation (GDPR) is a new comprehensive data protection law that updates existing EU laws to strengthen the protection of “personal data” (any information relating to an identified or identifiable natural person, so called “data subjects”) in light of rapid technological developments, the increasingly global nature of business and more complex international flows of personal data. The GDPR replaces the current patchwork of national data protection laws with a single set of rules, directly enforceable in each EU member state. The GDPR takes effect on May 25, 2018. We may need to collect and process the types of Personal Information listed above in order to provide the Services to you or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the Services. We may use the Personal Information for our legitimate business interests, including those listed above.
If you would like to receive an electronic copy of your Personal Information for purposes of transmitting it to another company, you may contact the Data Protection Officer us form the email provided below.
If you wish to inquire about your privacy rights in relation to Meridian Adventure please email us at email@example.com